Privacy Policy
Who we are
Shemtov Systems ("we", "us") is a heating, air conditioning and plumbing company at 604 Ridgewell Way, Silver Spring, MD 20902. This policy explains what personal information we collect through our website, our phone line and our advertising on Facebook and Instagram, how we use it, and the choices you have.
Information we collect
Information you give us. When you fill in a form on this website, send a request through a Facebook or Instagram lead form, call us or email us, we collect what you provide, such as your name, phone number, email address, service address or ZIP code, and details about the service you need.
Information collected automatically. Like most websites, we use cookies and analytics tools (such as Google Analytics) that record how visitors use the site: pages viewed, approximate location, device and browser type, and how you arrived. Our advertising partners, such as Meta (Facebook and Instagram), may also record whether someone who saw our ad later contacted us, so we can measure our ads.
How we use your information
- To respond to your request, schedule and perform service, and follow up on work we did for you.
- To send you service reminders or offers related to the services you asked about. You can ask us to stop at any time.
- To keep records of the work we perform, including warranty and service agreement records.
- To understand how our website and advertising perform and improve them.
- To protect our business and comply with the law.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business (for example, website hosting, analytics and scheduling tools), with equipment manufacturers when needed to register a warranty you asked us to handle, and when required by law. When you submit a Facebook or Instagram lead form, Meta processes that information under its own privacy policy before passing it to us.
How long we keep it
We keep customer and service records for as long as needed to provide service, honor warranties and meet legal and tax requirements. Requests that do not become a job are deleted when they are no longer needed.
Your choices
You can ask us to show you the personal information we hold about you, correct it, delete it, or stop contacting you. Email [email protected] or call 240-355-3333 and we will respond within a reasonable time. You can also block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on.
Security
We use reasonable measures to protect the information we hold. No website or transmission over the internet is completely secure, so please do not send sensitive information such as payment card numbers through our web forms.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The date below shows when it last changed.
Contact us
Shemtov Systems, 604 Ridgewell Way, Silver Spring, MD 20902
Phone: 240-355-3333
Email: [email protected]
Effective date: September 29, 2026